Liability & Product Use

Nothing on this page excludes or limits any right or remedy that cannot lawfully be excluded, including those under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

Choose and use products carefully

Check dimensions, compatibility and instructions before purchase or use. Ask an appropriate professional about individual mobility needs or installation requirements. Product information does not guarantee the prevention of falls, injuries or other medical outcomes.

Website and service information

We take reasonable care with website information, but errors or interruptions may occur. Please contact us about an apparent error, an order delay or a product concern so we can investigate. Third-party services and websites have their own terms.

Consumer rights and remedies

No fixed dollar cap, disclaimer or indemnity on this website overrides your non-excludable consumer rights. If goods are faulty, damaged or different from their description, see our returns policy and contact our team.